23ZERO Warranty and Repairs
23ZERO tests all of its products to the highest of standards to ensure they last in the most challenging outdoor conditions. We proudly take responsibility for the high quality of our range of products.
If you find that one of our products doesn’t function properly simply contact us using the below form stating the item and issue along with a photo, and in most cases we will either repair it or exchange it free of charge. In other cases, we will provide the necessary repairs for a reasonable fee. Please understand that we will not be able to repair damage caused by unreasonable usage, or in some cases, the natural lifespan of the product.
Warranty: 23ZERO provides a One (1) or Two (2) years manufacturers warranty for Roof top tents for the tent body and 12 months on the cover depending on Series. Recovery Gear has a 12 month warranty. Warranty applies to all materials, craftsmanship and parts but does not cover ordinary wear and tear or damage caused by improper use, storm damage, improper cleaning and storage or accidents. Warranty is for original purchaser and is not transferable.
WHAT IS COVERED
23ZERO Canada warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
Warranty is for original purchaser and is not transferable, and is only available within Canada.
WHAT IS NOT COVERED
23ZERO shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, Zipper wear), or defects caused by accident, abuse, alteration, animal attack, storm damage, Sparks ,embers or Fire, misuse, lack of general maintenance or improper care.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL 23ZERO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
WHAT 23 ZERO WILL DO
On return of the product and inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge. Freight costs are not refundable.
HOW TO OBTAIN WARRANTY SERVICE
Return the product, freight prepaid to 23ZERO Canada. Contact us via Email info@23zerocanada.com or Phone 800 786 3221 before shipping.
REPAIRS
If your 23ZERO product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty we will provide the necessary service for a reasonable charge, plus shipping and handling. We require that products accepted for any repair be properly cleaned Please contact us via email info@23zerocanada.com or Phone 800 786 3221 and we will work with you to ensure the best remedy.
HOW STATE LAW RELATES TO THIS WARRANTY
This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
WARRANTY TERM
Limited Two (2) year warranty applies to all Breezeway and Walkabout Roof Top Tents, components including base, aluminum poles, ladder, fabric, and seams. 12 months on transit cover.
Limited One (1) year warranty applies to all Weekender Roof Top Tents, components including base, aluminum poles, ladder, fabric, seams and transit cover.
Limited One (1) year warranty applies to all other products.